About us

About Vendor Managers

Vendor Managers can be your reliable, on-site partner for offshore BPO performance management.

Our journey has been one of dedication, expertise, and a commitment to helping Australian businesses enjoy the anticipated benefits of offshoring to lower cost countries.

Our Story

Founded by a team of BPO industry veterans, Vendor Managers was born out of a shared vision: to simplify and optimise the offshore outsourcing process and operations for Australian businesses.

With a wealth of experience in the BPO industry and a deep understanding of the unique challenges faced by client businesses in this sector, we set out to make a difference.

Our Mission

Our mission is to empower Australian businesses with the tools, knowledge, data and expertise needed to achieve optimal outcomes from their offshore operations. We believe that successful vendor management is not just about transactions; it’s about building lasting relationships, team engagement, fostering collaboration, and achieving mutual success.

Our Vision

Our vision is to be the go-to partner for all Australian businesses which are leveraging the benefits of offshore outsourcing. We aim to continually evolve and adapt to the ever-changing landscape of the BPO industry, staying at the forefront of innovation, benchmarking and best practices.

What Sets Us Apart

On-the-Ground Presence: Our consultants are based in the Philippines, allowing us to provide on-site support and unparalleled insights into the local BPO landscape.
Tailored Solutions: We recognise that each business is unique. That’s why we work closely with you to create customized vendor management solutions that align with your specific goals, challenges and requirements.
Transparency: You will know for the first time what is really going on at your BPO and how performance can be improved for the metrics that matter to you and exactly where costs can be reduced without affecting service levels.
Leading Expertise: Our team comprises seasoned BPO professionals who bring a wealth of industry knowledge and management experience to the table.
Cost-Efficiency: We understand the importance of optimising costs in offshore operations. Our services are designed to maximise your ROI from using our services.

Vendor Managers - Your Partner for Offshore Success

Get in touch

Whether you are just starting your offshore journey or seeking to enhance your existing partnerships, Vendor Managers is here to guide you every step of the way. Let us create a seamless offshore experience that drives your business forward.