Welcome to Vendor Managers
Does your Australian business use offshore services in the Philippines?
Great. We can help you with that.
Vendor Managers is not a BPO.
We are a team of experienced Australian vendor managers, located in the Philippines.
What is a Vendor Manager? A vendor manager manages vendors. Vendors like BPOs in the Philippines.
We manage the performance of BPOs on behalf of Australian businesses which are using them.
Managing offshore operations remotely can be challenging.
#1
Who we are
We are Australians too.
Vendor Manager’s industry specialists in the Philippines understand the BPO industry and the needs of businesses which are offshoring work to the Philippines.
We are a team of experienced BPO industry veterans based in the Philippines – attending on-site at your chosen BPO partner’s office – where your team is working.
With a deep understanding of both Australian business practices and the Philippine BPO industry, we bridge the gap to ensure accurate performance assessment with transparency, seamless communication and collaboration between you and your offshore partner.
#2
What we do - on-site
Our role is to help you maximise your BPO’s performance and achieve the offshoring outcomes you anticipated at the outset. We also want you to be paying no more than a market rate. Our mission is simple: to represent your business in its dealings with your chosen BPO.
Here’s how we do it:
- Service Level Monitoring: We keep a watchful eye on your BPO partner’s performance and contract compliance, ensuring they meet and exceed your expectations of the highest level of service quality.
- Employee Feedback: We can meet privately, one-on-one in a restaurant or cafe with BPO employees assigned to your account.
- New Hire Staff Interviewing: We can actively participate in the selection process of new hires at the BPO – both with the HR and the candidates themselves – ensuring that you get the best available talent working for you.
- Contract Renegotiation: Should the BPO’s contract not be delivering the results you need, we can renegotiate the terms and performance levels on your behalf, then actively monitor and achieve compliance.
- Regular Reporting: You will receive timely and detailed reports on the performance of your BPO partner, providing transparency as to the real situation.
- RFP Assistance: In cases where BPO performance falls short of expectations and is irrecoverable, we can help you run a Request for Proposal process to choose an alternative BPO vendor. We have the expertise and industry knowledge to guide you through the vendor selection journey.
#3
Why Use Vendor Managers?
- Local Expertise: We are on the ground in the Philippines, with an in-depth understanding of the local culture and business environment.
- Cost-Effective: Our services are designed to optimise your outsourcing spend, ensuring you get the best value for your money.
- Visibility: Getting the best outcomes from a BPO in another country without having an industry expert on the ground is difficult to impossible. We solve that problem, completely.
- Profitable: We have extensive benchmark data of market rates for BPO services, staff turnover rates, typical service levels by industry and all other key metrics. Most Australian businesses are paying too much and getting too little. We can renegotiate that contract to at least bring your outcomes and costs into line with market.
- Improved Service Levels: We know how the BPO industry works. Being on-site, we can manage staff selection, training outcomes, attendance, HR service quality, employee engagement of your team and performance metrics which matter to you and should be committed in the contract.
Make the most of your offshore BPO partnerships.
Contact us today to explore how we can enhance your offshoring experience and drive greater efficiency and profitability for your business.
What does it cost?
Just $1,000 per month buys a quarterly onsite review and detailed report
with recommendations that is guaranteed to reduce costs and enhance service levels.