How it works
At Vendor Managers, we’ve simplified the process of monitoring and managing your offshore BPO.
Here’s a step-by-step guide on how our services work:
Initial Consultation
Our journey together begins with an initial consultation. We take the time to understand your business, its unique needs, and your objectives for offshore outsourcing. This consultation helps us tailor our services to your specific requirements.
Offshore Strategy Development
Next, we work closely with you to develop a comprehensive offshore strategy. Whether you're just starting or looking to optimise your existing operations, our team will collaborate with you to outline a strategy that aligns with your goals.
Vendor Selection
Using the right BPO partner is crucial. Quality varies enormously and is hard to assess remotely or from a site visit. We provide expert guidance in the vendor selection process, assisting you in evaluating potential vendors based on their real capabilities and track record.
Contract Negotiation
If the BPO's contract is not delivering the service levels or cost benefits you require, we can step in to renegotiate on your behalf. Our experienced team ensures that the terms and conditions are favourable and meet your needs.
On-Site Presence
Our consultants, based in the Philippines, provide on-site support at your chosen BPO partner's office. This proximity allows us to monitor operations, reveal the true picture and ensure transparency by reporting to you on your offshore team.
Service Level Monitoring
We continuously monitor the performance of your BPO partner, ensuring they consistently meet or exceed your service level expectations. Our goal is to facilitate the highest quality standards in service delivery.
New Hire Staff Interviews
Having input into the selection of the best talent is essential for success and there is nothing as effective as a face to face interview in a venue outside the BPO's office. Our consultants can actively participate in the hiring process.
Regular Reporting
Transparency is a cornerstone of success. You'll receive regular, detailed reports on your BPO partner's performance, providing you with actionable insights to guide your decision-making.
Vendor Relationship Management
We help foster strong relationships between you and your BPO vendor. Open lines of communication and collaboration are maintained to ensure mutual success.
Vendor Performance Improvement
Should your BPO partner's performance fall short of expectations, we work together to identify areas for improvement and enhance their capabilities to meet your evolving needs.
RFP Assistance (If Needed)
If the need arises to explore alternative BPO vendors, we guide you through a Request for Proposal (RFP) process, ensuring a smooth transition to a new vendor if required. We know market rates and what you should be paying.
Ongoing Support
Our commitment doesn't end with the initial setup or a single report. We provide ongoing support, guidance, and consultation to continually optimize your offshore operations and achieve long-term success.
Vendor Managers is dedicated to making offshore BPO vendor management effortless and efficient for your business. We’re here to help you every step of the way, from strategy development to vendor selection and beyond.
Ready to take the next step in offshore excellence? Contact Vendor Managers today to get started on a journey of enhanced efficiency, cost-effectiveness, and business growth.